Website Privacy and Security Statement

For each visitor to our website, our web server automatically recognizes only the visitor's domain name, but not the e-mail address (where possible). TIME is committed to protecting the privacy of its customers and others who visit our website or send us an email. The Privacy and Security Statement outlines how we collect and use information. It also tells you what to do if you do not want your personal information collected when visiting our site or when sending us email.

Personal Information and Privacy

For each visitor to our website, our web server automatically recognizes only the visitor's domain name, but not the e-mail address (where possible).

We collect the e-mail addresses of those who communicate with us via e-mail and we aggregate information on what pages login users access or visit along with user-specific information on what pages login users access or visit.

The information we collect is used to customize the content and/or layout of our page for each login user. 

Upon request, we provide site visitors with access to 1) financial information (e.g., provider claims payment status) that we maintain about them, 2) transaction information (e.g., dates on which claims are submitted or paid) that we maintain about them, and 3) contact information (e.g., name, address, phone number) that we maintain about them.


Cookies are fragments of text sent by a server to a web browser and then returned unchanged by the browser each time it accesses that server. Cookies are used for authenticating, tracking, and maintaining specific information about users, such as site preferences. Currently, we do not use cookies on our site(s).

Ad Server Companies

We do not partner with or have special relationships with any ad server companies.

Third-Party Links

This website contains links to other sites that may be helpful to our members. TIME provides these links for your convenience and is not responsible for the accuracy or completeness of these external sites. TIME is not responsible for the content or privacy practices of external sites and encourages you to review the privacy policies of those sites before you use them.


By using our site, you consent to the collection, use, and storage of your personal and non-personal information as described in this policy. We may amend this policy from time to time; if we do, we will post those changes on this page so that you are always aware of what information we collect and how we intend to use it.

Minors and the Children's Online Privacy Protection Act

Except as expressly stated upon initial access to a specific TIME website or section of such site, our site(s) does not direct content to Minors and does not intend to collect personal information from Minors and therefore is not subject to the Children’s Online Privacy Protection Act.

If you allow your minor child or a child for whom you are legal guardian (a "Minor"), to access and use our site(s), you agree that you will be solely responsible for: (i) the online conduct of such Minor; (ii) monitoring such Minor's access to and use of our site(s) and (iii) the consequences of any use.

Changes and Applicable Law

Your continued access or use of our site(s) and shall be deemed your acceptance of this Privacy and Security Statement and any changes and the reasonableness of these standards. 

How to Contact Us

We can be reached via e-mail at or you can reach us by telephone at 800.692.7307. Our mailing address is:

c/o Crump Life Insurance Services
4135 North Front Street
Harrisburg, PA 17110

If you feel that this site is not following these Terms and Conditions of Use, please contact us at the above addresses or telephone number.

Last revised - November 2019  - TIME, a Crump Company